We will try to solve the problem in a simple and efficient way by exchanging or repairing the item, possibly crediting the purchase if the item cannot be repaired or exchanged. Upon credit, you will receive your money back within 14 days from the day we receive your return. If there is a defect in your item, we cover return costs. You have a right to make a complaint about all goods purchased from us in accordance with the Consumer Purchases Act. Guarantees offered beyond the complaint deadline are stated in the product's advertisement.
You have a 14-day right of withdrawal when you buy goods from us. The right of withdrawal presupposes that the item can be returned in substantially the same condition and quantity. This means that you can not regret the purchase if you have broken the seal on personal care products and the like. Should you return a used item, we will reduce the payment corresponding to the reduction in value. The best way to report that you want to cancel your purchase is to send us a e-mail. Then we will be able to give you some useful information and you will have a case number to refer to when you send the item back. You must cover return shipping in regret cases. If you contact us via "my page", you will receive a pre-stamped return slip and we will deduct a fixed return amount of NOK 59 when the return has been processed. You can also return the package yourself by paying postage at the post office. Please note that this is done at your own risk, and we will not be able to process the case until we receive the returned item. It is also important that you attach a note with your name and order number so that we can easily find the profile in our systems. We are obliged to refund the amount within 14 days of receiving the return shipment.
Unfortunately, we may make a mistake when packing your goods. The items are packed manually and we are not always flawless. If the items you receive in the package do not match what you have ordered, you should register it here so that we can correct the error. Check all the items that you are missing, and if we have sent you the wrong item, we appreciate if you tell us what you have received, preferably with photos that you can upload inside the case.